Customer Privacy Notice
At Endsleigh Park Limited we respect your privacy and the confidentiality of your personal information.
Introduction
In this Privacy Notice the terms, ‘we’, ‘us’ and ‘our’ are references to Endsleigh Park Limited, registered at Sterling House, Maple Court, Maple Road, Tankerlsey, S75 3DP.
Our Privacy Notice explains how any personal data we collect, whether through our website or in one of offices, is processed and handled.
Please read the following carefully to understand our practices and views on your personal data and how it will be handled.
Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. By visiting and using our website, you confirm that you have read and agree to this Privacy Notice. If you do not agree with any part of this Privacy Notice, you should not use our site or our services.
We reserve the right to change the contents of our website at any time, including this Privacy Notice and suggest that you familiarise yourself with the Privacy Notice at each visit to ensure that you are fully aware of any changes.
What personal information we collect
We may collect personal information from you that relates to the use of our services including the use of our website which may include:
The type of personal information we collect directly from you will depend on the purpose for which it is collected and includes:
Special category information
In some instances, it may be necessary to collect more sensitive information which is called special category data. We will always obtain your consent to gather this data and explain what information we require and why it is needed. Sensitive personal information will always be processed and stored securely.
Cookies
We also collect information about you from other sources. For example, our website automatically collects information from your computer using “cookies” which provides us with limited personal information. Cookies are small text files that are placed on your computer by websites that you visit. They’re widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Data security and retention
The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information.
All data is hosted in datacentres which have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to, your personal data.
The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal matter.
How we use your personal information
Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so.
We use the information we gather to provide you with the services you have requested. Depending on which service you receive we may need to share your personal information with our subcontractors who are involved in the provision of our services such as contractors, payment providers and credit reference agencies. We need to process your personal information in this way to enter into and perform our obligations under the contract we have with you.
If you have opted in via our website or over the telephone to receive marketing communications from us, we will handle your personal information to provide you with marketing communications in line with any preferences you have told us about. When we send you marketing emails, we rely on your consent to contact you for marketing purposes. You are not under any obligation to provide us with your personal data for marketing purposes. You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at [email protected]
Your rights in relation to your personal information
You have a number of rights in relation to your personal information, including the right to:
| The Right to be Informed | You can request that we provide ‘fair processing information’. |
| The Right of Access | You are entitled receive confirmation as to whether your personal
information is being processed by us, as well as various other information relating to our use of your personal information. You also have the right to access your personal information which we are handling. |
| The Right of Rectification | You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us. |
| The Right of Erasure |
You have the right to require us to erase your personal information
which we are handling in the following circumstances:
|
| The Right to restriction | You have a right to request we ‘block’ or suppress processing of your of processing personal data |
| The Right to object | You may object to the processing of your data based on Legitimate to processing interests |
| The Right to Data Portability | You have the right to receive the personal information we hold about you in a structured, standard machine- readable format and to send this to another organisation controlling your personal information. |
Contact Details
If you have any questions regarding any aspect of this Privacy Policy or if you wish to correct, restrict, delete or make changes to your personal information, please do not hesitate to contact us by sending an email to [email protected] or writing to the Data Protection Team, Endsleigh Park Limited, Sterling House, Maple Court, Maple Road, Tankersley, S75 3DP.
Complaints
If you have any complaints about the way we use your personal information please contact us by sending an email to [email protected] or writing to the Data Protection Team, Endsleigh Park Limited, Sterling House, Maple Court, Maple Road, Tankersley, S75 3DP.
If we cannot resolve any issue, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK).
In writing
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire
SK9 5AF.
Online
https://ico.org.uk/make-a-complaint/
By telephone
0303 123 1113
Last updated: 19th November 2020